Track Your Order

At Shopcserrner, we understand that once you've placed your order, you're excited to receive your beautiful new items. That's why we make it easy to track your order and stay informed about its delivery status. Our goal is to ensure that your experience with us is as seamless and enjoyable as possible, from the moment you place your order to the moment it arrives at your doorstep.

How to Track Your Order:

1. Confirmation Email with Tracking Information: After your order is successfully shipped, you will receive an email confirmation from us. This email will include a tracking number along with a direct link to the shipping carrier’s website, where you can follow your order’s journey. Make sure to check your inbox and spam folder for this email.

2. Track via Our Website: You can track your order directly on our website. Simply visit the Track Your Order page, where you will be prompted to enter your Order Number and Email Address. This allows you to view real-time updates on your shipment, including estimated delivery dates and any tracking status changes. It's a convenient way to stay updated on your order's status with just a few clicks.

3. Shipping Carrier’s Website: If you prefer, you can also visit the shipping carrier’s website (such as FedEx, UPS, or USPS) directly. Use the tracking number provided in your email to view detailed tracking information. Most carriers also provide options to receive delivery updates via text or email, so you can stay informed without needing to check manually.

4. Delivery Notifications: As your order progresses through the shipping process, you will receive notifications directly from the carrier. These updates will include key milestones, such as when your order is out for delivery, when it has been successfully delivered, or if there are any delays. You will be able to view estimated delivery dates so you can plan ahead for your new items' arrival.

Important Information About Tracking Your Order:

• Tracking Updates: Please note that tracking information may take up to 24 hours to be updated once your order has shipped. This is because the carrier needs time to process and scan your package into their system. If you don’t see an update immediately, don’t worry—it will appear soon!

• Order Number: Your Order Number can be found in the confirmation email you received after placing your order. If you need to track your order, simply enter this number on our tracking page or the carrier’s website to find out where your package is.

• Shipping Delays: While we work with trusted shipping carriers to ensure timely delivery, there may be occasional delays due to factors such as weather, high demand, or unforeseen circumstances. If you notice any delay in tracking updates, please be assured that our customer service team is ready to assist you and resolve any issues promptly.

Need Assistance or Have Questions?

We are here to assist you at any stage of your order. If you experience any trouble tracking your order or have any concerns, please don’t hesitate to reach out to our customer service team. We're dedicated to making sure your order arrives safely and on time, and we are happy to help with any inquiries you may have.

You can contact us through the following methods:

• Email: For tracking inquiries, order questions, or any other concerns, please email us at [email protected]. We respond to emails within 24 hours on business days, so you’ll hear from us quickly.

• Phone: If you prefer speaking with someone directly, you can reach us at +1 518-909-3973. Our customer service team is available Monday through Friday from 9:00 AM to 6:00 PM (EST). We are happy to assist with any questions or issues you may encounter.

• Order Inquiries: If your order has not arrived by the estimated delivery date, please contact us as soon as possible. We will track down your package, help resolve any shipping issues, and ensure that you receive your items without further delay.

Additional Notes:

We take great care to ensure your order is packaged safely and securely, and we partner with reliable carriers to provide the best delivery experience. However, once an order is shipped, the carrier is responsible for the delivery process. If there are any problems with the shipment, such as lost or damaged packages, please contact us, and we will work with the carrier to resolve the issue promptly.

Thank you for choosing Shopcserrner. We hope you’re excited about your new products! If you need any assistance or have additional questions, our friendly team is just a call or email away. We want your experience with us to be exceptional from start to finish.