Refund and Returns Policy

At Shopcserrner, customer satisfaction is our priority. We strive to offer high-quality products, but if for any reason you are not completely satisfied with your purchase, we are here to assist you. Please review our Refund and Returns Policy for full details on how we handle returns, exchanges, and refunds.

1. Returns and Exchanges

We accept returns and exchanges on most items within 30 days from the date of delivery. To be eligible for a return or exchange, the item must meet the following criteria:

• The item is unused, unworn, and in its original condition.
• The item is returned in its original packaging with all tags, labels, and accessories included.
• Proof of purchase (order number or receipt) must be provided.

Exceptions: Some items are non-returnable or non-refundable, including but not limited to:

• Custom or personalized products.
• Items on sale or clearance.

If you wish to return or exchange an item, please follow these steps:

1. Contact Us: Reach out to our customer support team at [email protected] within 30 days of receiving your order to request a return or exchange. Please include your order number and details about the item(s) you want to return or exchange.
2. Return Instructions: Our team will provide you with instructions on how to return the item. We may also issue a Return Merchandise Authorization (RMA) number to include with your return package.
3. Ship the Item: Pack the item securely, and ship it back to the address we provide. You are responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong or damaged item).

2. Refunds

Once we receive your returned item and verify that it meets our return criteria, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase. Please note that it may take 7-10 business days for the refund to appear in your account, depending on your payment provider.

Refunds will be issued for the following situations:

• The item is defective or damaged.
• You received the wrong item.
• You no longer wish to keep the product (within 30 days of delivery).

3. Non-Refundable Items

Certain items may not be eligible for refunds, including but not limited to:

• Custom or personalized items.
• Items marked as final sale.
• Gift cards.
• Opened or used items that are not in resellable condition (e.g., items without their original packaging, tags, or accessories).

If a non-refundable item is returned to us, we will contact you to arrange for its return to you at your expense.

4. Damaged or Defective Items

If your item is damaged or defective, we apologize for the inconvenience. Please contact us as soon as possible at [email protected] with the following information:

• A description of the damage or defect.
• Photos of the item and its packaging (if applicable).
• Your order number.

Once we confirm the damage or defect, we will provide a full refund or send you a replacement item at no additional cost.

5. Return Shipping Costs

Unless the return is due to our error (e.g., damaged or incorrect items), you will be responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.

Note: Shipping charges are non-refundable. If you received free shipping on your order, the shipping cost will be deducted from your refund.

6. Exchange Policy

If you would like to exchange an item for a different size, color, or product, please follow the return process and place a new order for the desired item. We do not process direct exchanges.

7. Canceling an Order

If you wish to cancel your order, please contact us as soon as possible at [email protected]. If your order has not yet been processed or shipped, we can cancel it and issue a full refund. However, once the order has been shipped, we are unable to cancel it, and you will need to follow the return process.

8. International Returns

For international orders, please note that you will be responsible for return shipping costs and any applicable customs duties or taxes. We recommend reviewing your local import laws before placing an order to ensure that returns will be feasible.

9. Contact Us

If you have any questions or need assistance with a return or refund, please do not hesitate to reach out to our customer support team:

• E-mail: [email protected]
• Phone number: +1 518-909-3973
• Address: 438 Donogal Dr, Unit B, Grand Junction, CO 81504, United States