Payment Policy

At Shopcserrner, we are com

Accepted Payment Methods:

We understand that customers prefer different payment options, which is why we offer several secure and reliable methods for you to co

• Visa
• MasterCard
• American Express
• JCB

These payment methods are widely accepted across various platforms and are processed securely through trusted payment gate

Secure Payment Process:

Security is our top priority. At Shopcserrner,

We also utilize a secure payment gateway to verify your payment method and process it without storing your sensitive financial information on our serve

Currency:

All transactions on our website are processed in USD (United States Dollar). If you are shopping from outside the United States, please note that your bank or card issuer will handle the currency conversion based on their current exchange rates. Any international transaction fees or currency conversion charges are determined by your payment provider and are not under our control.

Order Confirmation:

Once your payment has been successfully processed, you will receive an Order Confirmation Email. This email will contain:

• Your Order Number
• A detailed summary of the items purchased
• The shipping address for your order
• The total amount charged
• Estimated delivery time

Please keep this email in a safe place for reference. It serves as a receipt for your purchase, and you may need it for any future inquiries or returns.

Payment Declines:

If your payment is declined, there are a few things you can check:

• Incorrect Payment Information: Double-check that your credit card details, including the billing address, are entered correctly.
• Available Funds: Make sure your payment method has sufficient funds or credit available to complete the transaction.
• Bank or Card Issuer Restrictions: Some banks or card issuers may place temporary holds or blocks on transactions for security reasons. We recommend contacting them directly to resolve any potential issues.
• Expired Card: Ensure that your card is still valid and not expired.

If you continue to experience difficulties processing payment, please contact us, and we’ll gladly assist you in resolving the issue as quickly as possible.

Taxes:

We adhere to both state and federal tax regulations. Depending on your shipping address, sales tax may be applied to your order during checkout. The applicable sales tax will be calculated automatically, and you will be able to view it before completing your purchase.

• Sales Tax: The sales tax rate applied is based on the location of the shipping address provided at checkout.
• No Hidden Fees: We pride ourselves on providing transparent pricing, so you’ll always know the full breakdown of your charges before confirming payment.

Order Cancellation and Changes:

We process all orders promptly to ensure fast shipping. As a result, once an order has been confirmed and payment has been successfully processed, we are unable to accept changes or cancellations.

If you wish to cancel or modify your order, please contact us immediately after placing it. We will do our best to accommodate your request if the order has not yet been processed for shipment. However, once the order is on its way, cancellation or modification is no longer possible.

Refunds and Returns:

We understand that sometimes things don’t work out, and we want to ensure you’re completely satisfied with your purchase. Our refund policy allows you to return items that meet our return criteria for a full refund.

• Return Process: If you wish to return an item, please ensure it is in its original, unused condition with all tags and packaging intact. You will be responsible for shipping the return to us, unless the return is due to a defective or incorrect item.
• Refund Timeline: Refunds will be processed back to the original payment method. Please note that depending on your payment provider, the refund may take up to 7–10 business days to appear in your account.

Fraud Prevention:

To protect both our customers and our business from fraudulent transactions, we monitor all orders for potential fraud. If we detect any suspicious activity or irregularities with a payment, we may ask for additional verification to ensure the security of the transaction.

• Verification: If there are any concerns regarding your payment, we may ask you to provide additional information or verification, such as a photo ID or proof of address. This helps us verify that the transaction is legitimate.
• Order Cancellation: In some cases, we may cancel an order if we are unable to verify the payment details or if the transaction is flagged as potentially fraudulent. We will notify you promptly if this happens.

Payment Assistance:

If you have any questions or concerns regarding your payment or need help with a transaction, our friendly customer support team is here to assist you. Feel free to contact us at:

• Email: [email protected]
• Phone: +1 518-909-3973
• Address: 438 Donogal Dr, Unit B, Grand Junction, CO 81504, United States

Our customer service hours are Monday to Friday, 9 AM to 6 PM EST. We are always happy to help and ensure your experience is smooth from start to finish.