Shipping Policy

At Shopcserrner, we are committed to delivering your orders in a timely and efficient manner. Our goal is to make the shipping process as smooth as possible, ensuring you receive your products in perfect condition and within the expected time frame. Please review our shipping policy for more details on how we handle orders, shipping costs, and delivery timelines.

1. Shipping Methods and Costs

We offer two main shipping options for your convenience:

• Standard Shipping (available to most global regions):

  • Cost: $10.00
  • Applicable Order Amount: Orders from $0.00 to $60.00
  • Free Shipping: For orders over $60.01
  • Delivery Time: Typically 7-15 business days, depending on your location.

• Expedited Shipping:

  • Cost: $20.00
  • For Orders Needing Faster Delivery
  • Delivery Time: Typically 3-7 business days, depending on your location.

We work with trusted carriers to ensure your products are safely delivered, and we offer worldwide shipping to many countries and regions.

2. Shipping Locations

We ship to most countries worldwide. If your shipping address is outside of the United States, please ensure you check the availability of our shipping services to your location during checkout. We reserve the right to cancel any orders where we are unable to provide shipping to your region.

3. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment online, using the carrier's tracking tool. If you have not received your tracking details or need assistance with tracking, please feel free to contact our customer support team.

4. Delivery Timeframes

• Standard Shipping: Usually arrives within 7-15 business days after shipment, depending on the destination.
• Expedited Shipping: Arrives within 3-7 business days after shipment.

Please note that shipping times are estimates and may vary depending on factors such as weather, holidays, or customs processing times.

5. Shipping Delays

While we strive to meet our estimated delivery times, certain factors beyond our control, such as weather conditions, customs delays, or shipping carrier issues, may cause delays. If your package has been delayed, please reach out to our customer support team, and we will help investigate the situation.

6. Customs, Duties, and Taxes

International orders may be subject to customs duties, taxes, and fees upon arrival in your country. These charges are the responsibility of the customer and are not covered by the shipping fees. We recommend checking with your local customs office for more information on potential fees before placing an order.
Note: Customs regulations and duties vary from country to country. We are unable to predict what the charges may be, and we advise that you be prepared to pay these fees if applicable.

7. Incorrect Address

It is important to provide the correct shipping address when placing an order. If your address is incomplete or incorrect, this may result in delays, returned packages, or additional shipping fees. If you realize you have entered an incorrect address, please contact us as soon as possible, and we will do our best to update it before the package is shipped.

8. Lost or Damaged Packages

While we take great care in packaging and shipping your order, we cannot be held responsible for lost or damaged packages once they have been handed over to the carrier. However, we will work with the shipping carrier to investigate the situation and assist you in resolving the issue. If your package is damaged during transit, please keep all packaging and contact us immediately so we can file a claim with the carrier.

9. Returns and Exchanges

If your order arrives damaged or you receive an incorrect item, please refer to our Return Policy for instructions on how to initiate a return or exchange. We are committed to ensuring your satisfaction, and we will do everything possible to resolve any issues.

10. Shipping Assistance

If you have any questions about shipping, need help with tracking, or need assistance with any shipping-related issues, our customer support team is here to help. You can reach us at:

• E-mail: [email protected]
• Phone number: +1 518-909-3973
• Address: 438 Donogal Dr, Unit B, Grand Junction, CO 81504, United States

11. Order Processing Time

Orders typically begin processing within 1-2 business days after payment confirmation. Processing times may vary depending on stock availability and order volume, but we strive to ship all orders promptly.